Privacy Policy

 to Ionic Security systems LTD. We respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you visit our site or use our security services.

Under the UK’s Data Protection Act 2018 (UK GDPR), personal data is defined as: “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

This privacy notice tells you how we, Ionic Security Systems Ltd, will collect and use your personal data for providing our security services—including intruder alarms, CCTV, and access control—and keeping you updated with industry and legislative requirements.

In order for us to provide you with a professional security service, we need to collect personal data for correspondence purposes, system maintenance, and service provision. We are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy. Regarding marketing, Ionic Security Systems Ltd would only contact you for additional consent.

As an installer and maintainer of high-definition surveillance systems (e.g., Hikvision, 4K color systems), we may process video data.

• Purpose: Data is processed for crime prevention, property protection, and safety.
• Storage: Most footage is stored locally on your site's NVR/DVR. Where remote viewing is enabled (via Teltonika or similar secure networking), data is transmitted through encrypted channels.
• Access: We only access your live or recorded footage when requested by you for technical support or system maintenance.

We may pass your personal data on to third-party service providers (such as Alarm Receiving Centres or cloud hosting providers) contracted to Ionic Security Systems Ltd. Any third parties are obliged to keep your details securely and use them only to fulfill the service they provide on our behalf.

Ionic Security Systems Ltd will process information in a manner compatible with the UK GDPR. We will endeavor to keep your information accurate and not keep it for longer than is necessary. For example, standard CCTV footage is typically overwritten every 30 days, while service records are kept as required for tax and audit purposes.

At your request, Ionic Security Systems Ltd can confirm what information we hold about you. You have the right to:

• Request a copy of your data.
• Request the correction of inaccurate data.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Ionic Security Systems Ltd will assess what is necessary to identify you as the data subject when a subject access request is received. We will use appropriate measures based on the data we already process to ensure your information is not disclosed to unauthorized persons.